At Employment Resource Team, LLC, we understand the importance of excellent customer service, which keeps customers returning. And, that is why we designed a hands-on Customer Service Training Program that will help companies save money and time in handling their customer service needs.
The Customer Service Training Program is designed for all employees who deal with customers (in person, writing or by telephone) and need to understand the crucial role quality customer service plays in the success of companies. The importance of delivering quality customer service consistently will be impressed upon each employee. We will examine the various strategies and techniques that are designed to maintain and exceed customer expectations. The role of the customer service employee and the importance of attitude and a professional demeanor will be fully explored.
Companies should have a Customer Service Retention Policy in place, which helps them to continuously identify how and if their customer's needs are being fulfilled. Customer Retention is key to continued business success!
Contact us for more information.